[BETXEU JEWELRY] Versatile S925 High carbon necklace

925 Sterling Silver

Our premium grade 925 sterling silver is built to last. Wear it with courage in the elements without fear that it would take on any lasting damage.

Moissanite

Moissanite is the best diamond-alternative you can have. Its durability and hardness are second only to diamond, and it looks exactly like a diamond to untrained eyes.

Moissanites are lab made gemstones, which means they are 100% ethical and cause little to no damage to the environment.

Don't know your ring size?

We recommend getting your finger sized at a local jeweler. You can also do a quick Google search to find ring sizing methods available online. Just make sure you measure based on U.S. standard ring sizes. 😉

Shipping

We are committed to providing you with the best shipping options, no matter where you live. Every day, we deliver to thousands of customers worldwide while ensuring that we provide the very highest levels of responsiveness to you at all times.

Processing

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there will be a significant delay in the shipment of your order, we will contact you via email or telephone timely.

Shipping

Shipping time refers to the time it takes for items to be shipped from our warehouse to the destination. Shipping charges for your order will also be calculated and displayed at checkout.

Shipment confirmation & Delivery

You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 24 hours.

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@queenou.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@queenou.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.